The orientation tape. Watch first — then the rules below.
Every contribution earns base points (for showing up) plus quality points (for doing it well). Bigger, more complete entries pay more.
+2 if > 500 chars, +4 if > 2,000 chars.
Best for runbooks and KB articles.
+3 if every required field is filled, then +1 per optional field.
Best for structured records (Apps, Procedures, etc.).
+1 if > 300 chars, +3 if > 1,000 chars.
Best for tiny tips appended to a client’s quick notes.
The official rulebook. Every submission is scored as base + quality + bonuses, in that order.
Awarded the moment the entry syncs to IT Glue.
Documents: +2 if > 500 chars, +4 if > 2,000 chars.
Flexible assets: +3 if every required field is filled, +1 per optional field.
Quick notes: +1 if > 300 chars, +3 if > 1,000 chars.
Use Doc from ticket and publish within 60 minutes of the ticket’s completed timestamp in Autotask and your final score is multiplied by 1.25.
Example: a Document with +15 base and +4 quality = 19 points. Published 42 minutes after ticket completion → 19 × 1.25 = 24 points (rounded).
The clock starts at the Autotask completedDate, not when you opened the ticket. Miss the hour — no bonus, but you still keep base + quality.
Empty / placeholder entries are rejected before they reach IT Glue.
Editing your own entry later does not re-trigger the timely bonus.
Admins can void points on entries that don’t meet quality standards.
Pick a client, choose Document / Flexible asset / Quick note, fill it in, submit. It syncs straight to IT Glue and points land instantly.
Enter a ticket number. We pull the ticket from Autotask, the AI drafts a runbook, you review/edit, then publish into the client’s Glue Quest folder in IT Glue. Beat the 1-hour clock for the timely bonus.
Clusters of similar tickets that don’t yet have documentation. Claim one, write the doc, earn cluster bonuses on top of the base points.
See where you stack up and what badges you’ve unlocked — and which ones are next.
Live. Die. Document. — Your move.